Purchase & activation guide
Start with a compatible device
Install using the Connect IQ link on each product page. 20 of the 22 official listings explicitly describe a one-hour trial. Check the official listing for Moon Tide Fishing and TCM Meridian Classic trial terms.
Confirm price and payment method
Each design’s product page lists its one-time permanent activation price, using that watch face’s Install ID. Every design has its own Stripe Payment Link; check the product name. Stripe may offer a local-currency quote; review the final currency, total and any applicable taxes before paying. The inquiry form only prepares an email draft and does not charge you.
Use your Install ID for matching activation
Copy this watch face’s full Install ID from Connect IQ settings. Start checkout from the matching product page and enter the Install ID, model and email. After confirmed payment, return to your order page. Supported versions show the matching code; versions needing review show support instructions. Email availability is shown before checkout. Keep your Stripe receipt and private order link. Enter the code in the same watch face’s Connect IQ settings and save.
Existing activations and changing devices
Do not repurchase simply because the storefront has changed. Keep the original app, Install ID and purchase record, and ask support to check your existing activation. Reinstalling or changing watches may change the Install ID; ask support first.
Installation, delivery or payment problems
Contact support with the product name, device model, Install ID, problem description and available payment reference. Do not send full card numbers, passwords or verification codes. Refund and purchase terms are those shown by the seller and payment platform at checkout, subject to applicable law.
Need help with payment or activation?
My card or Apple Pay payment was declined
Read the message on Stripe checkout, then check the available balance or credit and the billing address and postal code. With Apple Pay, also check that the wallet billing details match those held by your card issuer. If the bank declines the payment, contact the issuer or choose another card or an alternative method offered at checkout. Avoid repeated back-to-back attempts.
A declined attempt is not a confirmed purchase. If your bank shows a pending authorization, check with the bank and ask support to verify the order before paying again.
My bank shows a charge, but the order is still confirming
Keep the Stripe receipt and order page, then use Check again. Some methods take longer to confirm, and a pending bank entry may be an authorization. Do not pay again just because the page is waiting. If the status does not update, contact support from the checkout email with the watch-face name, payment time and available transaction reference.
How do I collect and save my activation code?
After confirmed payment, return to the order page. Supported versions show the permanent code. Copy the code and private order link, or download the activation record. Enter the code in the same watch face’s Connect IQ settings and save. Orders needing a version or Install ID check show manual support steps; follow those steps instead of purchasing again.
What if I have not received an activation email?
Email availability is stated before checkout and on the order page. If automatic email is not enabled, collect and save the code on the order page; contact support from the checkout email if your order needs manual handling. When email is enabled, check the checkout address and spam folder. Accepted by the email service does not guarantee inbox delivery. Do not purchase again to request another email.
How do I reopen an order after closing the payment page?
Open My activation order and paste your saved private order link or cs_ order reference. If you did not save it, contact support from the checkout email with the Stripe receipt, watch-face name, model and Install ID. Keep order links and activation codes private; do not post them in reviews or public chats.